Refund policy

Returns & cancellations

You have the right to cancel your order within 14 days of receiving your goods, without giving a reason, under the Consumer Contracts Regulations 2013.

To exercise your right to cancel, inform us within 14 days of receiving your order via our contact page or email alexelliott372@gmail.com. Once you have notified us, you have a further 14 days to return the goods.

Condition of returned items

Items must be returned unworn, in their original condition, with all original packaging. We reserve the right to reduce your refund if items show signs of use.

Refunds

Once we receive and inspect the returned items, we will process your refund within 14 days. Refunds are made to your original payment method.

Return postage

You are responsible for the cost of return postage unless the item is faulty or not as described.

Sourced-to-order pairs

Each MISMATCH pair is sourced to order. If we are unable to fulfil your order due to stock unavailability, we will contact you promptly and issue a full refund.

Faulty or incorrect items

If you receive a faulty or incorrect item, please contact us immediately. We will arrange a replacement or full refund at no cost to you.