FREQUENTLY ASKED QUESTIONS

WHAT AM I BUYING?

One deliberately mismatched pair of genuine Converse Chuck Taylor All Star Low trainers: one red shoe and one black shoe. Either configuration may be supplied: red left / black right or black left / red right. Both shoes are the same model and UK size.

ARE THEY AUTHENTIC?

We source genuine trainers from UK retailers. MISMATCH is independent and not affiliated with Converse or Nike.

WHICH SIZES CAN I CHOOSE?

UK 5, 6, 7 and 8. See the size guide before ordering.

HOW LONG WILL DELIVERY TAKE?

We aim to source and dispatch orders in 1–3 working days, depending on retailer availability. This is an estimate, not a guarantee. Delivery transit time comes afterwards. See our shipping policy for details.

HOW MUCH IS DELIVERY?

Standard UK delivery is FREE. A faster delivery option is available for £6.99 at checkout. The sourcing and dispatch window applies to both options.

WHAT IF A SIZE IS UNAVAILABLE?

We'll contact you. We won't change your selected size or colour without your permission, and will provide a full refund if the order cannot be fulfilled.

CAN I RETURN MY ORDER?

Yes. Your statutory cancellation and product-quality rights apply. Read our returns policy.

HOW DO I CONTACT YOU?

Use the contact form or email alexelliott372@gmail.com.

WILL THERE BE MORE COLOURS?

We plan to test additional combinations based on customer interest and stock availability.